Making a Claim
Client Forms & Resources
Emergency Claims Contact Numbers
Below is a list of our commonly asked for claims contact numbers for all of our contracted insurers. Many of our insurers are able to handle a claim 24 hours a day, 7 days a week.
We often recommend that you contact your insurance broker prior to calling your insurer as your broker can guide you through the claims process.
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Collision Reporting Centres
Drivers in Ontario who are involved in collisions must report their collision within twenty four hours to a Collision Reporting Center. Here a police officer will inspect your vehicle for damage. The drivers involved then complete a simplified government collision report form which is reviewed by a police officer.
Any driver involved in a collision where damage to each vehicle or property is more than $1,000 may report the collision to a Collision Reporting Center. However, there are some exceptions as to when you should have police immediately visit the scene of an accident.
Below are the list of exceptions as to when you should have police immediately visit the scene of a collision instead of visiting a Collision Reporting Center. Exceptions to using a Collision Reporting Center:
- Collisions involving an injury or a death
- Criminal activity in a collision (e.g. impaired driving)
- Collisions involving federal, provincial, or municipal vehicles
- Collisions involving any public transit vehicles
- Collisions involving a person who is uninsured or a suspended driver
- Collisions involving dangerous goods
- Collisions involving damage to private, municipal or highway property.
After an Accident
You should prepare yourself before visiting a Collision Reporting Center by collecting any applicable information. Immediately after a collision try and take the following steps:
- If it is safe, remove your vehicle from the road immediately after a collision.
- Call police to ensure police presence is not required and obtain the location of a Collision Reporting Center.
- Exchange all information with the other parties, including any witnesses (e.g. names, address, phone, insurance info, pictures if possible).
- Bring your vehicle to the Collision Reporting Center most convenient to you within twenty four hours.
- Bring documentation with you to the Collision Reporting Center (e.g. driver’s licence, ownership, insurance, pictures).
Reporting an Insurance Claim
You can report a claim 24 hours a day, 7 days a week, by calling our toll-free number at 1 (855) 482-5001.
When you call, one of our customer service professionals will talk to you about your loss and guide you through the claims process.
The sooner you call, the sooner we can help. Please have as much information as you can available when you call so we can assist you better.
What information do I need?
Depending on the type of claim you are reporting, different information will be needed. Typically, the kind of information we will ask for includes:
- Your contact information
- The name and contact information of any other involved parties
- Your policy info (if available)
- The type of loss you are reporting
- The date the incident occurred
- A description of the loss
- A description of any injuries
What if I don’t have all of the information?
You should report your claim to My Insurance Broker as soon as possible, even if you don’t have all the necessary information. The faster you report your claim to us, the sooner we can start guiding you through the claims process.
How long will it take to settle?
- The first step is up to you. The faster you report your loss to My Insurance Broker’s toll-free claim reporting number, the faster we can begin handling your claim without delay.
- Each claim is different and therefore the length of time needed to settle your claim depends on many factors.
- The insurer, the type of claim, severity of the damages and other circumstances will all determine the time it will take to settle your claim.
Auto Claim: What steps should I take?
When filing an insurance claim for auto take into account the following:
- Exchange insurance information with the other party, identify and get names and phone numbers of potential witnesses.
- Write down what happened while matters are clear in your mind.
- If required, contact police to create an accident report. It should be noted that some minor single vehicle accidents (e.g. backing into a light post) may not require a police report.
Property Claim: What steps should I take?
When filing an insurance claim for property take into account the following:
- Look at your damage and determine if there are any safety risks. If safe, make minor repairs to prevent further damage — keep an accurate record of repair expenditures.
- Feel free to obtain estimates from reliable contractors experienced in repair work.
- Major damage may require contractor/engineer inspections.
- Some repairs may not be covered unless you purchased a specific endorsement, such as building code upgrade costs.
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Home, Condo, Rental and Seasonal
My Insurance Forms
Below are some useful forms that our clients may require when issuing a new policy or changing payment details. We recommend that when dealing with sensitive information like credit card or account information that proper care is taken to shred these documents once you have confirmed they have been received by your broker.
Adobe Acrobat may be required to view some of the files. Please click on the above icon to download this program for free.
The Accident Benefits Checklist is used to review the accident benefits coverage on your auto policy. Please consult with your broker. More information regarding your options can be found within our Web Site or from the Insurance Bureau of Canada.
The Client consent Form is intended to acknowledge the collection, dissemination, and retention of information about the client by the broker during a policy renewal. Additionally, the form may be used to request:
- To review personal information maintained by the Broker pertaining to the Client’s application, policy or policies;
- To obtain copies of the Broker’s privacy policies or standards; or
- To make other inquiries to express concerns, the Client may do so by contacting the Broker Privacy Officer.